Welcome to The Lucky Stones. We respect your privacy and are committed to protecting the personal information that you provide when using our website. This Privacy Policy explains how information submitted through our website may be collected, used, stored, and handled when you browse our gemstone and crystal collections, submit an enquiry, make a booking request, or contact our team. We aim to handle your information responsibly and only use it for legitimate business and communication purposes. The information provided through our website helps us understand your requirements and respond to enquiries regarding gemstones, zodiac stones, gemstone jewellery, crystal trees, Vastu crystals, crystal malas, and related collections. By using this website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this policy, please avoid submitting personal information through the website. We may make reasonable changes to this policy when necessary to reflect changes in our website, services, or practices.
The Lucky Stones may collect information that you voluntarily provide when you submit an enquiry, booking request, contact form, subscription form, or other communication through our website. Depending on the form you use, this information may include your name, phone number, email address, preferred date, preferred time, selected collection, gemstone preferences, product requirements, and additional messages that you choose to provide. Information may also include details about your preferred gemstone type, zodiac sign, jewellery preferences, crystal design, size, colour, stone selection, or other requirements relevant to your enquiry. We only request information that is reasonably relevant to responding to your request or providing the assistance you have requested. You are responsible for ensuring that the information you submit is accurate and belongs to you or that you have permission to provide it. Please avoid submitting unnecessary confidential or sensitive information through general website forms.
Information submitted to The Lucky Stones may be used to understand your requirements, respond to enquiries, process booking requests, provide product or collection information, and communicate with you regarding your request. For example, information about your preferred gemstone, crystal, jewellery type, size, colour, design, or selected collection may help our team provide more relevant information and check suitable options. Your phone number or email address may be used to contact you regarding an enquiry, booking request, availability, product details, or other communication directly related to your request. Information may also be used to improve the way we organise our collections, website content, enquiry handling, and customer communication. We do not use submitted information for purposes unrelated to the reason it was provided unless such use is permitted by applicable law or you have otherwise provided appropriate consent. We aim to keep the use of your information limited to legitimate and reasonable business purposes.
When you submit an enquiry or booking request through The Lucky Stones website, our team may use the contact details you provide to communicate with you about your request. Communication may be made through phone, email, or another appropriate method based on the contact information submitted. We may contact you to clarify your requirements, confirm product or stone availability, discuss preferences, provide additional information, or confirm details related to a booking request. If you provide information about a particular gemstone, crystal, jewellery design, or collection, our team may use that information to understand your request and provide relevant assistance. You should ensure that your contact information remains accurate so that we can respond to you appropriately. Communications related to an enquiry or booking are intended to assist with the specific request you have submitted. If you no longer wish to receive optional communications, you may contact us using the details provided at the end of this Privacy Policy.
The Lucky Stones respects the privacy of information submitted through its website and does not intend to sell or rent your personal information to third parties. Information may be accessed by members of our team or trusted service providers when reasonably necessary to respond to enquiries, manage website operations, process communications, or provide requested services. Where third-party services are involved in supporting website functionality, those providers may process limited information according to the services they provide and their applicable terms and privacy practices. We may also disclose information where required by applicable law, legal process, government authority, or to protect our legal rights, website security, users, or business interests. We aim to limit information sharing to what is reasonably necessary for the relevant purpose. We do not knowingly provide personal information to unrelated parties for their independent marketing purposes. Any information shared for legitimate operational purposes will be handled with reasonable care and in accordance with applicable requirements.
The Lucky Stones takes reasonable steps to protect personal information submitted through the website from unauthorised access, misuse, alteration, disclosure, or loss. We use appropriate administrative and technical measures where reasonably available to help maintain the security of information handled through our website and communication processes. However, no website, electronic transmission, online form, or storage system can be guaranteed to be completely secure. You should therefore understand that information transmitted over the internet may involve risks outside our reasonable control. We encourage users to provide only information that is necessary for their enquiry or booking request and to avoid submitting passwords, payment card information, identity documents, or other highly confidential information through general contact forms. If we become aware of a security issue affecting personal information under our control, we will take reasonable steps to investigate and address the issue and, where required by applicable law, provide appropriate notification. Protecting information remains an important part of our website and customer communication practices.
The Lucky Stones may retain information submitted through the website for as long as reasonably necessary to respond to enquiries, manage booking requests, maintain relevant business records, resolve communication matters, or meet applicable legal and operational requirements. The period for which information is retained may depend on the nature of the enquiry, the type of communication, and whether the information is required for an ongoing business purpose. Information that is no longer reasonably required may be deleted, anonymised, or otherwise handled in accordance with our normal business practices and applicable legal requirements. Because different types of information may have different retention requirements, we do not necessarily retain every piece of information for the same period. If you believe that information you previously submitted is no longer required for the purpose for which it was provided, you may contact us and request clarification regarding its handling. We will consider such requests subject to applicable legal, contractual, and legitimate business requirements.
The Lucky Stones website may contain references to or links to external websites, services, platforms, payment providers, communication services, or other third party resources where relevant. These external websites and services may have their own privacy policies, terms, security practices, and information handling procedures. Our Privacy Policy applies to information handled by The Lucky Stones through our own website and does not automatically apply to information that you provide directly to an external website or third party service. We encourage you to review the privacy policies and terms of any external website before submitting personal information or using its services. The presence of an external link does not necessarily mean that The Lucky Stones controls, operates, or endorses the privacy practices of that third party. We are not responsible for the privacy, security, content, or practices of external websites that are outside our control. You access and use third-party services according to their respective terms and policies.
You have the right to be mindful of the information you choose to provide through The Lucky Stones website and should submit only information that is reasonably necessary for your enquiry or booking. You may contact us if you have questions about the personal information you have submitted or if you would like to understand how that information is being handled. Where applicable and subject to legal or legitimate business requirements, you may request correction of inaccurate information or ask about the handling of information associated with your enquiry. You should also take reasonable care when sharing information online and should not submit unnecessary confidential information through general website forms. If you receive a communication from us relating to an enquiry you did not submit, please contact us so that we can review the matter. Our ability to respond to privacy related requests may depend on the information available to verify the relevant enquiry. We will consider legitimate requests in accordance with applicable privacy and data-protection requirements.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way The Lucky
Stones handles information submitted through our website, you are welcome to contact our team.
You may contact us regarding the information provided through enquiry forms, booking requests,
gemstone and crystal requirements, or other website communications. When contacting us about a
privacy related matter, please provide enough information for us to understand your request and
identify the relevant communication where necessary. We will review genuine privacy enquiries and
respond as reasonably appropriate based on the nature of the request and applicable requirements.
For general enquiries, product information, gemstone preferences, crystal collections, or booking
assistance, you may also use the same contact details below. We value responsible communication and
aim to handle enquiries with appropriate care. Please use the following official contact details to
reach The Lucky Stones directly for any privacy related question or other website related enquiry.
Phone:
+918807240557
Email:
info@theluckystones.com
Location:
44, Princess St, Fort Kochi, Kochi,
Kerala 682001